Refund Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help.

Refund Eligibility

We offer a 30-day refund policy for most products and services. To be eligible for a refund, the following conditions must be met:

  1. The request for a refund must be made within 30 days from the date of purchase.
  2. Products must be in their original condition and packaging (if applicable), unused, and undamaged.
  3. For services, the refund request must be made before the service is fully delivered or within a reasonable time frame based on the service rendered.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@vintagevistashop.com with the following information:
    • Your order number
    • A brief description of the issue
    • Any relevant supporting information (e.g., screenshots, receipts)
  2. Our team will review your request and process the refund if applicable. You will be notified via email of the status of your refund request.

Non-Refundable Items

Please note that some products or services may be non-refundable. These include:

  • Digital products or downloadable items (once accessed or downloaded)
  • Services that have already been rendered or fully completed
  • Custom-made or personalized items

Refund Process

Once your refund request is approved:

  • For physical products: You may be asked to return the product at your own expense.
  • For digital products or services: Refunds will be processed immediately after approval.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider, but typically, it takes 5-7 business days.

Exchanges

If you’d like to exchange an item instead of requesting a refund, please contact us, and we’ll guide you through the exchange process.

Questions?

If you have any questions or concerns about our refund policy, feel free to contact our customer support team at support@vintagevistashop.com